* Hire receptionists who know how to make appointments correctly. Yesterday I went to the vet at the time of my appointment only to discover that the person whom I’d made my appointment with had not entered it in the computer. Today I tried to take Quinn to the doctor only to discover that the person with whom I’d made my appointment had booked me in the pediatrician’s other office. In an entirely different city.
* Don’t let patients leave without performing all the procedures you’ve charged them for. Again, the vet yesterday. They were somehow able to remember to charge me for my dog’s blood draw. But they were unable to remember to actually draw my dog’s blood.
* If a patient hasn’t been to your office in four years, and the dentist they used to see there has retired, and they don’t return your calls, stop calling them to ask if they want to schedule an appointment. Seriously. I have a new dentist. I like her a lot. I’ve broken up with you. Stop calling. It’s just getting pathetic.
* Don’t schedule an appointment for 2 p.m. if you have no intention of seeing the patient until 3:30. ‘Nuff said.
* Doctors, warm your hands and your instruments. Gynecologists, I’m specifically looking at you.
* Make sure everyone in the United States has quality, affordable health care. How hard could this one be?